Refunds and Returns Policy
Last Updated: 3/27/2025
Thank you for shopping at Fragrance Vault. We strive to provide our customers with high-quality [PHYSICAL/DIGITAL] products. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
1.1. Timeframe: You may request a return within [NUMBER] days of receiving your order. 1.2. Condition: Items must be unused, unopened, and in their original packaging with all included accessories. 1.3. Non-Returnable Items: Certain products, such as [list of non-returnable products if applicable], are not eligible for returns. 1.4. Proof of Purchase: A valid order number or receipt is required to process returns.
2. How to Initiate a Return
2.1. Contact Us: To start a return, please email us at [email protected] with your order details and reason for the return. 2.2. Return Authorization: If your return is approved, we will provide instructions and a return shipping address. 2.3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
3.1. Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. 3.2. Processing Time: Approved refunds will be processed within 30 business days to the original payment method. 3.3. Non-Refundable Fees: Shipping costs and transaction fees (if applicable) are non-refundable.
4. Exchanges
4.1. We offer exchanges only for defective or damaged items. Please contact us within 30 days of receiving the item to request an exchange.
5. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
Fragrance Vault
Email:[email protected]
Address: 7212 Guyandotte pl Charlotte,NC 28212
By making a purchase from FragranceVault.com , you agree to this Refunds and Returns Policy.